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Rehab on the rise: Greenbriar nursing home named as 'most improved' |
| Channels » Home » News » Rehab on the rise: Greenbriar nursing home named as 'most improved' |
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April 1, 2004 |
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This article by Gretchen Rush was reprinted with permission from the April 1, 2004, edition of Topics Newspapers, Indianapolis, Ind.
WASHINGTON TOWNSHIP -- Greenbriar Rehabilitation Center is making a comeback.
After scrutiny in the past, the nursing home located just south of St. Vincent Hospital on Harcourt Road received positive feedback for its services through a regional corporate survey -- and employees and patient families said they are satisfied with the care.
The center did so well it was honored as the most improved Beverly Healthcare facility in the region for 2003.
Of the families who responded to the survey, 100 percent were satisfied or very satisfied with overall care and services, and 100 percent would recommend the center to a friend. Of employees who returned the survey, 96 percent said the nursing home is a good place to work, and 100 percent would recommend Greenbriar to anyone needing care.
Carolyn Tucker of Indianapolis visits her aunt Elizabeth Tooley at Greenbriar at least once a week, and she taught Bible classes there before her aunt moved in almost two years ago.
"The cleanliness has improved, and I am very pleased with the care they give my aunt," Tucker said. "She's always been clean. She's been in several nursing homes, and Greenbriar has taken care of her, physically."
Tucker had no complaints, right down to the new curtains and new toilet she asked for. They were replaced almost immediately.
The folks at Greenbriar credit the new leadership of executive director Kay Wheat-Dillon and nursing director Julie Flick-Palmer. The goal-oriented team started in January 2003, and received most-improved awards for their efforts at a leadership conference.
"There are few facilities that got the response rate that we did," Wheat-Dillon said. "Our mission is that every day we make something better than it was the day before."
The survey questions asked centered on topics such as clinical issues, falls, pressure ulcers, associate and resident satisfaction, state board of health regulations and business, Wheat-Dillon said.
Results were then compared to Beverly Healthcare standards and national averages, and Greenbriar met or exceeded all standards.
Naturally, the women approach some topics from different angles, but Flick-Palmer said they always present a united front.
"Kay and I did not fix this," Flick-Palmer said. "We allowed our staff to flourish and be very successful."
Greenbriar can house up to 126 short- or long-term care male and female residents. The focus is on rehabilitation and customer service because it is a difficult process to admit someone into a nursing home, said Abbi Harrison, admissions director.
"We give an assessment based on their needs," Harrison said. "If we can meet their needs, we admit them as soon as possible if that's what they want. We feel like it can give comfort and reassurance to perspective [sic] residents and present positive marketing."
With 70 percent of patients getting rehabilitation, services for physical, occupational and speech therapies are offered six days a week, Harrison said. They are working to improve laundry facilities and expand wound care.
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